The procedure

Hair transplantation is a minimally invasive medical procedure. Permanent hairs from parts of the scalp that normally never go bald are transplanted to areas of permanent hair loss.

The procedure is performed under local anaesthesia, allowing patients to be fully informed and communicatie with the team. Upon request and if medically appropriate, benzodiazepines can be used to reduce anxiety. Please be advised that the sedative effects of benzodiazepines may impair your ability to drive. Therefore, we recommend that you arrange for another individual to drive you home. Please be aware that if you do not use this, you may drive yourself after the treatment.
The procedure itself can take between 5 and 9 hours, depending on the size of the treatment.

Alternative treatments

During the consultation, depending on the nature of the hair loss, it was discussed that a hair transplant is the only solution. Other alternatives include lifetime medication, wearing a wig to disguise the hair loss, and not undergoing surgical hair transplantation.

An explanation of hair transplant surgery, the possible benefits and risks, limitations and alternatives were discussed and given.

Risks associated with hair transplantation

Patient understands that the risks, which were also verbally explained by the Practitioner during the consultation and about which Patient was able to ask questions, may be associated with a hair transplant.

Guarantee

Subjectivity – Patients are aware that this procedure is performed for cosmetic reasons in areas of hair loss to improve self-esteem and self-confidence and therefore the results can only be judged subjectively. It is therefore important to understand that although you will be informed of the likely results, this should in no way be interpreted as a guarantee of satisfaction.

Objectivity – High-resolution photographs will be taken of the harvesting and receiving areas before, during and after the event. Subsequently, we will offer telephone checks to evaluate the progress with you. Based on the interim telephone evaluation, depending on the progress, the final check-up with you will be scheduled 8-12 months after the treatment. Here, photos will again be taken for verification and we will check with you whether the grafts placed in the meantime all produce one or more hairs. If this is not the case, a free correction will be offered in the amount of the number lost – to be estimated to the best of our ability by the practitioner based on the available data – plus 20%. Should this not be successful, the costs paid will be refunded in proportion to the number of grafts lost.

Medical file

Practitioner shall enter all data that are or may be relevant to the treatment in a medical file, digital or otherwise.

Practitioner shall take all precautions to ensure that the data referred to above are secure and only accessible to care providers who are (co-)charged with the treatment of the Patient and to those to whom the Patient has given permission to do so.

On request, the Patient is authorised to inspect and/or receive copies of the medical file and other data carriers relating to it, with the exception of personal work notes.

The Patient always has the right to correct any errors in the medical record and to add his/her own statement to the record. Patient also has the right to have data from the medical record destroyed.

Practitioner takes Patient’s right to privacy very seriously and refers to www.hairandskininstitute.nl for its privacy policy.

Costs, payment and force majeure

The agreed down payment as described in the “Treatment Plan” is due no later than two weeks after receiving the invoice. The remaining balance for the treatment must be paid on the day of treatment. This is defined as the payment is received in the account of the practitioner.

If, as a result of a force majeure situation with the Patient, the treatment cannot take place on the planned date, the treatment will be rescheduled by mutual agreement between “Parties”, without additional costs.

If the treatment has to be moved to another date at the request of the Patient outside a situation of force majeure, the Patient will reimburse the expenses to be incurred by the Practitioner as a result. These costs amount to €500. The agreement may be suspended by the Practitioner in the event of a patient default on payment or down payment.

Furthermore, in the event of force majeure on the part of the Practitioner, which in any case includes illness of the treating doctor, the Practitioner is entitled to reschedule the treatment appointment.

Termination of agreement

Practitioner is entitled to terminate this Agreement in case of serious reasons, such as non-payment, improper or aggressive behaviour, or failure to follow advice and/or failure to provide necessary cooperation.

In the event of any termination of this Agreement prior to treatment as a result of a reason attributable to the Patient, the Practitioner shall be entitled to reimbursement of its expenses in the amount of the aforementioned amount, without prejudice to the legal right of the Practitioner to claim full compensation in the event that the damage is higher.

Applicable law

This Agreement and any dispute relating to its performance or otherwise pertaining thereto, including disputes concerning non-contractual rights and/or obligations, shall be governed by, and should be interpreted in accordance with, Dutch law.

Amendments to this Agreement shall have no legal force unless they are made in writing and signed by the Parties.

Unless rules of mandatory law dictate otherwise, all disputes arising from this Agreement shall be submitted to the competent court in Maastricht.

Questions, complaints and liability

Should there be any questions or complaints, the Patient can always address them to

the e-mail address mentioned on the first page: . Your questions and complaints will be dealt with as soon as possible and with the utmost care.

The Practitioner is insured for any claims made by Patient. Consequently, the Practitioner’s liability is always limited to a maximum of the amount to be paid by the insurer in the case in question.